RETURNS & REFUNDS
> Last updated: 2026-06-18
> Because our products are printed on demand, we generally do not accept returns for change of mind or incorrect size. Please check the size guide before ordering.
> DEFECTS & ERRORS
> If your item arrives defective, damaged, or is not what you ordered, we will replace it or refund it. Email [email protected] within 30 days of delivery with your order number and a photo of the issue.
> SUBSCRIPTION GUARANTEE
> Our "Crack It or Return It" guarantee covers your first subscription crate: if it isn't for you, we refund it in full and you keep the merch — within 7 days of receiving it.
> HOW REFUNDS WORK
> Approved refunds are issued to your original payment method via Stripe. Processing times depend on your bank or card issuer.